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Questions about your application, account or repayments? Our customer support team is ready to assist.

Email case@nivanafintech.com
Support hours Monday to Friday, 9:00 AM–5:30 PM
Address 4/F Unit No-1,2 Kalpataru, Prime P/N D-3, Road-16, Wagle I.E., Thane, Thane-400604, Maharashtra
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How can we help?

Rupiva Credit app customer support screen with common questions about loans and repayment
Frequently asked questions

Quick answers

Cannot find what you are looking for? Email us and we will get back to you.

No. Rupiva Credit is operated by NIVANA FINTECH PRIVATE LIMITED as a Lending Service Provider. Loans are offered, approved and disbursed by Allen's Housing & Finance Limited, an RBI-registered NBFC.

Each application is assessed against the eligibility and credit assessment criteria of our partner lending institution. Incomplete KYC, mismatched details or credit history may affect the outcome. You can contact support for general guidance.

Once your loan is approved and you confirm the loan agreement, the lender disburses the funds to the bank account in your name. You can track the status in the app.

You pay interest (maximum APR 24%) and a processing fee based on the loan amount and tenure, plus 18% GST on the processing fee. See the full cost illustration.

Repayment details and schedules are shown in the Rupiva Credit app. Always repay only through the official channels provided in the app and your loan agreement.

Use the in-app Delete Account option or email case@nivanafintech.com. Some records must be kept for statutory periods. Read the Privacy Policy for details.

Office location

Visit our registered office

NIVANA FINTECH PRIVATE LIMITED

4/F Unit No-1,2 Kalpataru, Prime P/N D-3, Road-16, Wagle I.E., Thane, Thane-400604, Maharashtra, India

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