.rupiva-griev-top-grid {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: 1.3fr 0.7fr;
  gap: 56px;
  align-items: center;
}

.rupiva-griev-top h1 {
  margin-bottom: 20px;
}

.rupiva-griev-lead {
  max-width: 600px;
  font-size: 1.1rem;
  color: var(--rupiva-muted);
}

.rupiva-griev-quick {
  display: grid;
  gap: 12px;
  padding: 30px;
  border-radius: 24px;
  background: var(--rupiva-white);
  border: 1px solid var(--rupiva-line);
  box-shadow: var(--rupiva-shadow);
}

.rupiva-griev-quick h4 {
  margin-bottom: 6px;
}

.rupiva-griev-quick a,
.rupiva-griev-quick > div {
  display: flex;
  gap: 14px;
  align-items: center;
  padding: 14px 16px;
  border-radius: 14px;
  background: var(--rupiva-blush);
  font-family: var(--rupiva-font-head);
  font-weight: 700;
  font-size: 0.92rem;
  color: var(--rupiva-ink);
  word-break: break-word;
  transition: background-color 0.25s ease;
}

.rupiva-griev-quick a:hover {
  background: var(--rupiva-blush-deep);
}

.rupiva-griev-quick i {
  color: var(--rupiva-pink);
  width: 20px;
  text-align: center;
}

.rupiva-griev-quick small {
  display: block;
  font-family: var(--rupiva-font-body);
  font-weight: 500;
  font-size: 0.76rem;
  color: var(--rupiva-muted);
}

.rupiva-griev-overview {
  display: grid;
  grid-template-columns: 0.8fr 1.2fr;
  gap: 64px;
}

.rupiva-griev-overview-text p {
  margin-bottom: 18px;
}

.rupiva-griev-principles {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  margin-top: 28px;
}

.rupiva-griev-principles li {
  display: flex;
  gap: 12px;
  align-items: center;
  padding: 16px 18px;
  border-radius: 14px;
  background: var(--rupiva-white);
  border: 1px solid var(--rupiva-line);
  font-weight: 600;
  color: var(--rupiva-ink);
}

.rupiva-griev-principles i {
  color: var(--rupiva-pink);
}

.rupiva-griev-raise-grid {
  display: grid;
  grid-template-columns: 1fr 1fr 1.3fr;
  gap: 22px;
}

.rupiva-griev-channel {
  padding: 32px 28px;
}

.rupiva-griev-channel .rupiva-icon {
  margin-bottom: 22px;
}

.rupiva-griev-channel h3 {
  margin-bottom: 10px;
}

.rupiva-griev-channel p {
  color: var(--rupiva-muted);
  font-size: 0.96rem;
  word-break: break-word;
}

.rupiva-griev-include {
  padding: 32px;
  border-radius: var(--rupiva-radius);
  background: var(--rupiva-blush);
  border: 1px dashed rgba(255, 0, 109, 0.35);
}

.rupiva-griev-include h4 {
  margin-bottom: 16px;
}

.rupiva-griev-include ul {
  display: grid;
  gap: 10px;
  margin-bottom: 18px;
}

.rupiva-griev-include li {
  display: flex;
  gap: 10px;
  font-size: 0.95rem;
}

.rupiva-griev-include li i {
  color: var(--rupiva-pink);
  margin-top: 6px;
  font-size: 0.8rem;
}

.rupiva-griev-include > p {
  font-size: 0.86rem;
  font-weight: 600;
  color: #b23a48;
}

.rupiva-griev-levels {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 20px;
  align-items: end;
}

.rupiva-griev-level {
  display: flex;
  flex-direction: column;
  padding: 30px 26px;
  border-radius: var(--rupiva-radius);
  background: var(--rupiva-white);
  border: 1px solid var(--rupiva-line);
  box-shadow: var(--rupiva-shadow);
  border-top: 4px solid var(--rupiva-rose);
  transition: transform 0.3s ease;
}

.rupiva-griev-level:hover {
  transform: translateY(-6px);
}

.rupiva-griev-level:nth-child(1) { min-height: 290px; }
.rupiva-griev-level:nth-child(2) { min-height: 320px; }
.rupiva-griev-level:nth-child(3) { min-height: 350px; }
.rupiva-griev-level:nth-child(4) { min-height: 380px; }

.rupiva-griev-level-tag {
  align-self: flex-start;
  padding: 4px 12px;
  margin-bottom: 18px;
  border-radius: 999px;
  background: var(--rupiva-blush-deep);
  color: var(--rupiva-pink-deep);
  font-family: var(--rupiva-font-head);
  font-weight: 700;
  font-size: 0.8rem;
}

.rupiva-griev-level h3 {
  margin-bottom: 10px;
}

.rupiva-griev-level p {
  font-size: 0.94rem;
  color: var(--rupiva-muted);
}

.rupiva-griev-time {
  margin-top: auto;
  padding-top: 20px;
  display: flex;
  gap: 8px;
  align-items: center;
  font-family: var(--rupiva-font-head);
  font-weight: 700;
  font-size: 0.88rem;
  color: var(--rupiva-ink);
}

.rupiva-griev-time i {
  color: var(--rupiva-pink);
}

.rupiva-griev-level-final {
  background: var(--rupiva-ink);
  border-color: transparent;
  border-top-color: var(--rupiva-peach);
}

.rupiva-griev-level-final h3,
.rupiva-griev-level-final .rupiva-griev-time {
  color: var(--rupiva-white);
}

.rupiva-griev-level-final p {
  color: rgba(255, 255, 255, 0.68);
}

.rupiva-griev-level-final .rupiva-griev-level-tag {
  background: rgba(255, 154, 107, 0.2);
  color: var(--rupiva-peach);
}

.rupiva-griev-escalate {
  display: grid;
  grid-template-columns: 1.1fr 0.9fr;
  gap: 56px;
  align-items: center;
}

.rupiva-griev-escalate h2 {
  margin-bottom: 18px;
}

.rupiva-griev-escalate-links {
  display: grid;
  gap: 16px;
}

.rupiva-griev-escalate-links a {
  display: flex;
  align-items: center;
  gap: 18px;
  padding: 22px 24px;
  border-radius: var(--rupiva-radius);
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(255, 255, 255, 0.12);
  transition: background-color 0.3s ease, transform 0.3s ease;
}

.rupiva-griev-escalate-links a:hover {
  background: rgba(255, 255, 255, 0.1);
  transform: translateX(6px);
}

.rupiva-griev-escalate-links a > i:first-child {
  font-size: 1.4rem;
  color: var(--rupiva-rose);
  width: 28px;
}

.rupiva-griev-escalate-links span {
  flex: 1;
  font-family: var(--rupiva-font-head);
  font-weight: 700;
  color: var(--rupiva-white);
}

.rupiva-griev-escalate-links small {
  display: block;
  font-family: var(--rupiva-font-body);
  font-weight: 500;
  font-size: 0.8rem;
  color: rgba(255, 255, 255, 0.55);
}

.rupiva-griev-escalate-links a > i:last-child {
  font-size: 0.8rem;
  color: rgba(255, 255, 255, 0.5);
}

.rupiva-griev-contact {
  display: grid;
  grid-template-columns: 1fr 1.1fr;
  gap: 48px;
  align-items: center;
  padding: 52px;
  border-radius: 28px;
  background: var(--rupiva-grad);
  color: rgba(255, 255, 255, 0.9);
  box-shadow: var(--rupiva-shadow-pink);
}

.rupiva-griev-contact .rupiva-eyebrow {
  color: var(--rupiva-white);
}

.rupiva-griev-contact .rupiva-eyebrow::before {
  background: var(--rupiva-white);
}

.rupiva-griev-contact h2 {
  color: var(--rupiva-white);
  margin-bottom: 10px;
}

.rupiva-griev-contact ul {
  display: grid;
  gap: 14px;
}

.rupiva-griev-contact li {
  display: flex;
  gap: 14px;
  align-items: flex-start;
  padding: 16px 18px;
  border-radius: 14px;
  background: rgba(255, 255, 255, 0.14);
  font-weight: 600;
  color: var(--rupiva-white);
  word-break: break-word;
}

.rupiva-griev-contact li i {
  margin-top: 5px;
}

@media (max-width: 1080px) {
  .rupiva-griev-levels {
    grid-template-columns: 1fr 1fr;
    align-items: stretch;
  }

  .rupiva-griev-level:nth-child(n) {
    min-height: 0;
  }

  .rupiva-griev-raise-grid {
    grid-template-columns: 1fr 1fr;
  }

  .rupiva-griev-include {
    grid-column: span 2;
  }
}

@media (max-width: 960px) {
  .rupiva-griev-top-grid,
  .rupiva-griev-overview,
  .rupiva-griev-escalate,
  .rupiva-griev-contact {
    grid-template-columns: 1fr;
    gap: 36px;
  }
}

@media (max-width: 640px) {
  .rupiva-griev-levels,
  .rupiva-griev-raise-grid,
  .rupiva-griev-principles {
    grid-template-columns: 1fr;
  }

  .rupiva-griev-include {
    grid-column: auto;
    padding: 26px 22px;
  }

  .rupiva-griev-contact {
    padding: 32px 22px;
  }

  .rupiva-griev-quick {
    padding: 22px;
  }
}